Magic Stars Vacations is pleased to assist and, solve the problems that passengers have in their destination. If the people do not contact us directly at our hotline 24 / 7, by dialing 1-888-687-8277 when services are requested, unfortunately we are not responsible for claims after they are gone. It is necessary to inform the passenger about the emergency phone in the voucher for any service made with us Transfers with welcome sign:

Our guides wait for passengers with a sign bearing the name and surname of the passenger confirmed. It is the duty of the passenger to watch for signs, and in the case of not finding, should call the emergency phone 1-888-687-8277 before deciding to take a taxi or go on their own. If you call, we can help you find the guide or the guide can locate the passenger. If you do not call, there will be no refund for this service. If the passenger misses a connection, they must call us on our toll free 1-888-687-8277 and give us a new flight information as we have no way of knowing, and if not , there will be no refund for the lost service and no guide waiting on the new schedule .